Onboarding/New User Signup

  1. Login with the Bank Admin (Superuser) credentials.
  2. Go to Onboarding -Party Preferences (Please note that this setup is required for user creation)
  3. Enter Grace Period and Grace Period Expiry Alert, Occurrence, Approval Flow, Channel Access, Accessible Roles as desired for the Party.
  4. Select Global Cumulative and User limits (User can select any limits as per setup done in Limits Package and Limits Definition)
  5. Click on Confirm and ok
  6. Go to User Management.
  7. Click on Create.
  8. Enter the Party ID and Click on Search.
  9. Party name is fetched from Core.
  10. Click on Create.
  11. Enter user personal details after entering an available Username.
  12. Enter Contact details.
  13. Select Limits.
  14. Select the Roles & Touch Points (as applicable).
  15. Click on Confirm.
  16. Self-registration mail is received on the contact email, click on the link.
  17. Enter Civil ID and verify the information (as entered during user creation).
  18. Select security question and answers.
  19. Select security image and a text and proceed to Reset Password screen.
  20. Reset the password as per password policy and submit.

Login with the set password in Step 20 and access your account & profile

How to Unlock/Reset Account/Security Questions

  1. Go to the corporate login page
  2. Under the username field, click unlock, forgot password.

For security profile: after entering the user Id and selecting the picture, the option to reset the security profile will appear in the security profile page under the answer field.

Salary Transaction/Upload

  1. Go to corporate login page and enter the user ID and its credentials.
  2. Log in to your COLB account
  3. When on the page, from the left sided menu navigate to file upload.
  4. Click file upload again
  5. Select the file identifier to be salary
  6. Browse the salary text file
  7. Click upload.

Initiate LG/LC

  1. Open the main menu on the top left of the page and navigate to trade finance.
  2. Click on letter of Credit/Bank Guarantee.
  3. Choose whether to import/export letter of credit.
  4. Click initiate letter of credit and fill in the requirements.
  5. For export letter of credit- click initiate bill and fill in the requirements.
  6. For bank guarantee – click outward bank guarantee- click initiate bank guarantee and fill in the requirements.

Transfers and Transactions

  1. Log in to your COLB account.
  2. Open the main menu on the top left of the page and navigate to payments.
  3. Click payments and transfers- then select adhoc payment. Select the type of transfer you would like to conduct (internal, local, international) and click submit when finished.

How to download swift advice

  1. Log in to your COLB account.
  2. Open the main menu on the top left of the page and navigate to payments.
  3. Click on inquiries then select swift payment.
  4. Select the periods (start to end date) to view the swift payment then click submit.

How to download salary debit advice

  1. Login as a Corporate User and Go to File Upload from Menu
  2. Select your file and click on Validate
  3. Click on File reference ID
  4. After validating the file upload, upload the file
  5. Click on the File Reference ID or go to Uploaded Files Enquiry to view details to view the status of the file like Processing in Progress for below
  6. Go to ‘View Validated Files’ menu option to see the status of above file
  7. Once the file is processed in the system the status will be processed in Uploaded Files Enquiry
  8. Click on the file reference id
  9. Click on the file Status Download Icon to get the Salary Debit Advice
  10. Uploaded Files Enquiry shows option to Download the Bulk File uploaded Statement as XLS
  11. Note that the Record Status will be Completed and Bancs_Credit_Succeeded as Remark
  12. Go to View Validated File and check the status as Validated
  13. View validated file by clicking on the reference number link and check the status and the remark
  14. For a File that went in Error status, uploaded Files Enquiry shows status as Error
  15. Click on the File reference ID and it shows option to Download the Error Report on Uploaded Files Inquiry screen
  16. The Error Report shows details of the error

How to download Salary excel template

  1. Go to corporate login page and enter the user ID and its credentials.
  2. Log in to your COLB account.
  3. Open the main menu on the top left of the page and navigate to file upload.
  4. Click file upload again.
  5. On the page, click download file template.

FAQs

  • Required documents for Gulf Bank corporate online registration (listed and non-listed companies):

    • Corporate online application agreement filled.
    • Article of association.
    • All amendments.
    • Updated commercial license.
    • *Mostakhraj* / *EXTRACT* from ministry of commerce. (Max. 2 weeks old). (Non –listed companies are exempted).
    • Certificate of authorized signatory.
    • Certificate for change in management structure. (If available)
    • Copy of CIVIL ID of the online users and the authorized signatory.

  • When payment is debited from the company’s account.

  • It takes approx. 3-5 business days to be credited into their account due to the bank checking for any outstanding loans and credit cards.

  • If the transfer is executed and debited, the swift advice will be automatically generated and can be found under swift payment.

  • The correspondent bank sometimes charges for the transfer.

  • The beneficiary will end up receiving a less amount

  • The full amount (including the transfer fees) must be available in the account before executing the file or it will be automatically rejected if the balance is insufficient.

  • The payment date must be today’s date (date of the day it was uploaded).

  • You can visit your home branch and fill out an increase limit form, your limit will be increased within 3-5 business days if the request gets approved.

  • You can fill and sign pages 12-13 of the application along with the civil IDs of the users and the company legal documents and take it to your home branch.

  • You can ask your company’s preregistered super user to create one for you.

  • At the log in page there is an “other services tab”, you can choose what you need and click on the two arrows to take you to that page to continue with the steps.

  • Refer to Corporate Online Banking Services Guide

  • Refer to Corporate Online Banking Services Guide

  • Refer to Corporate Online Banking Services Guide

  • Refer to Corporate Online Banking Services Guide

  • Refer to Corporate Online Banking Services Guide

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