11/06/2025
Gulf Bank Elevates Customer Experience with the Enhanced Gulf Points Program
An upgraded loyalty journey that puts customer convenience and choice first.
- Customers can redeem their Gulf Points to book flights, hotel accommodations, and car rentals, or transfer them as gifts to family and friends, offering flexibility and convenience tailored to their lifestyle needs.
- Recognized as Kuwait’s most rewarding loyalty program, Gulf Points allows customers to earn cashback and shop through the region’s first bank-affiliated online store, featuring a wide array of redemption options.
In line with its commitment to delivering an exceptional customer experience, Gulf Bank is proud to unveil the newly enhanced Gulf Points Program; a best-in-class loyalty offering that combines seamless digital access, unparalleled redemption flexibility, and lifestyle-centric rewards, just in time for the summer season.
The program’s customer-first design reflects Gulf Bank’s strategic focus on innovation and personalization. With a dedicated online Gulf Points Store, customers now enjoy a simplified and intuitive platform where they can instantly redeem their points for an extensive collection of items—from Deliveroo and Talabat vouchers, to electronics, travel bookings, hotel stays, and car rentals.
“At Gulf Bank, customer experience is at the heart of every innovation we launch,” said Najla Aleisa, Chief Marketing Office at Gulf Bank. “The enhanced Gulf Points Program is not just about rewards, it’s about creating moments of joy, savings, and convenience for our customers in every transaction.”
How Gulf Bank is Enhancing the Customer Experience:
- Automatic Enrollment: All Gulf Bank credit cardholders are automatically enrolled in the "Gulf Points" program.
- No Blackout Dates: Book flights with points on any airline, at any time of the year, without restrictions.
- Frequent Flyer Miles: Earn frequent flyer miles when you use points to book flight tickets via Gulf Points.
- Flexible Payment Options: Don’t have enough points for a booking? Simply pay the balance with your Gulf Bank credit card and continue earning points on your payment.
- Earn Points on Car Rentals: Rent a car anywhere in the world, pay with your Gulf Bank credit card, and earn points on your rental payment.
- Transfer Points: Transfer some or all of your points to other Gulf Bank customers.
- Flexible Redemption Options: Redeem points for a wide range of rewards, including:
- Items at the E-Store
- E-Vouchers for your favorite retailers
- Promo Codes for discounts
- Cashback Option: Convert your points to cashback at any time.
Designed for today’s digitally savvy, convenience-driven consumer, the Gulf Points Program transforms everyday banking into a rewarding lifestyle experience. By using any Gulf Bank credit card, customers effortlessly accumulate points with every purchase and unlock access to tailored rewards that suit their individual needs and aspirations.
As customers prepare for increased travel and spending during summer, the enhanced program empowers customers to make the most of their spending, reinforcing Gulf Bank’s positioning as a customer-centric, digital-first bank.
Gulf Bank representatives were available at a dedicated Gulf Points Booth in The Avenues Mall last week, offering hands-on guidance and showcasing how easy it is to get started with the enhanced loyalty platform.
With this strategic upgrade, Gulf Bank continues to lead the market in delivering meaningful customer experiences, where banking meets everyday convenience, and rewards are just a click away.
