• Yahya Qassem: Customers can withdraw cash using their mobile phones, civil ID, or through NFC-enabled services.

In the latest session of the GB Talks series, Mr. Yahya Qassem, Assistant Manager of the ATM Channel at Gulf Bank, highlighted a variety of exceptional services available to customers through the bank's ATM and Interactive Teller Machines (ITM).

During his presentation, Mr. Qassem explained how customers can conveniently withdraw cash from ATMs using their mobile phones. By accessing the Gulf Bank mobile app and selecting the cardless withdrawal option, customers can enter the desired amount and phone number to generate a code, which can then be used to withdraw cash directly from an ATM. He also noted that customers can withdraw cash using their civil ID if they happen to forget their card.

He noted that Gulf Bank's ATMs come equipped with NFC technology, enabling customers to complete transactions without inserting their card. By simply tapping their card near the designated area on the ATM, customers can withdraw or deposit cash without inserting the card. This feature helps reduce potential issues, such as forgetting their card in the machine.

Mr. Qassem highlighted the success of Gulf Bank's digital transformation, which includes upgrading ATMs and ITMs across Kuwait. These advancements have made banking with Gulf Bank a seamless and convenient experience, accessible to everyone around the clock.

He noted that Gulf Bank offers ATMs at all its branches, providing 24/7 access to cash withdrawals and deposits. Additionally, the bank's ITMs deliver a wide range of services that have significantly reduced transaction times, further enhancing the customer experience.

Gulf Bank remains dedicated to offering 24-hour banking services through various channels, including its website, Gulf Bank mobile app, call center, social media, ATMs, and a network of branches throughout Kuwait.

Gulf Bank aims to be Kuwait's leading bank, fostering a diverse and inclusive workplace to deliver exceptional customer service while contributing sustainably to the community. Through its extensive branch network and innovative digital services, the bank empowers customers to conduct banking transactions conveniently and efficiently, ensuring a seamless experience.

In alignment with Kuwait Vision 2035, "New Kuwait," and its commitment to fostering collaborative partnerships, Gulf Bank is dedicated to driving robust sustainability initiatives across environmental, social, and governance (ESG) dimensions. The bank is committed to implementing strategically selected and diverse sustainability programs both internally and externally.