Facilitates access to banking services for all customers, especially those with special needs

 

Kuwait, 26 October 2021: As part of its commitment to promoting financial inclusion, and its continuous support for the "Diraya" campaign, Gulf Bank is keen to provide its services to customers with special needs through a number of branches located in all governorates of the country.

 

Gulf Bank is committed to facilitating banking transactions for customers by providing banking services electronically through the electronic website and application, but it is also keen to prepare its branches to receive customers with special needs, and to provide ATMs that meet their needs. Gulf Bank branches are characterized by their easy access for people using wheelchairs, in addition to their spacious designs that do not hinder the movement of the chair. ATMs are also easy to use by people with special needs, as they have been placed at appropriate heights, and are provided with a Braille keyboard for the visually impaired, and headphones with audio instructions on how to conduct each transaction. These machines are located in special glass rooms to provide privacy for each user.

 

On this, Assistant General Manager of Consumer Banking - Head of Branch Banking at Gulf Bank at Gulf Bank, Mr. Basel AlAssad, said: “At Gulf Bank, we are always keen on facilitating customers’ access to the banking services they need, which is why we have worked to set up branches in all governorates of the country to serve them in an easy and comfortable manner. Our keenness to integrate social sustainability and financial inclusion always pushes us towards providing the best to all of the bank’s customers, whether within our branches spread across the country, or through modern digital services.”

 

There are ATMs adapted for the use of people with special needs in each of the six governorates, in the bank’s branches in: Al-Da’iya, Bayan, Al-Addan, Al-Ayoun, Hadiya, and Al-Jleeb.

 

It is worth noting that Gulf Bank is one of the supporters of the "Diraya” campaign, an awareness campaign initiated by the Central Bank of Kuwait and the Federation of Kuwait Banks. Through it, the bank highlights the culture of cyber security, and the opportunities available to customers to improve the quality of life. Gulf Bank was recently awarded the Outstanding Awareness and Education Award, by the Central Bank of Kuwait, in recognition of its role in supporting the Diraya campaign.

 

The Diraya campaign spans several topics, including the borrowing process, bank cards, cybersecurity, security tips, and services for customers with special needs. The campaign also aims to clarify the mechanisms for raising official complaints in an effort to protect customers’ rights, and also aims to highlight the banking sector's tasks and roles in stimulating and developing the economy.

 

Gulf Bank's vision is to be the leading Kuwaiti Bank of the Future. The Bank is constantly engaging and empowering its employees as part of an inclusive and diversified workplace in recognition of every employee’s role in delivering customer excellence and serving the community at large. With its extensive network of branches and innovative digital services, Gulf Bank is able to give its customers the choice of how and where to conduct their banking transactions, all while ensuring a simple and seamless banking experience. Gulf Bank is committed to maintaining a robust sustainability program at the community, economic, and environmental levels through sustainability initiatives that are strategically selected to benefit both the country and the Bank. Moreover, Gulf Bank supports Kuwait Vision 2035 “New Kuwait,” working with various parties and stakeholders to achieve it.