Kuwait, 29 June 2021: Gulf Bank is continuing to spearhead various efforts in support of the Diraya campaign, an awareness campaign initiated by the Central Bank of Kuwait and the Kuwait Banking Association. Gulf Bank’s efforts are in keeping with the Bank’s commitment to educating customers about their banking rights, raising awareness about cybersecurity, and informing customers on the various opportunities available to improve their quality of life.

 

The Diraya campaign spans several topics, including the borrowing process, bank cards, cybersecurity, security tips, and services for customers with special needs. The campaign also aims to clarify the mechanisms for raising official complaints in an effort to protect customers’ rights, and also aims to highlight the banking sector's tasks and roles in stimulating and developing the economy.

 

Regarding the campaign, the Assistant Manager of Corporate Communications at Gulf Bank, Hamza AlTailji, commented, “At Gulf Bank, we are constantly working to educate our clients about banking transactions across our various customer-facing channels, as part of our wider efforts to promote financial literacy and a culture of savings and investment. We are also always working to educate customers on how to take advantage of the various services and products available to them as part of our commitment to national economic sustainability efforts. The Diraya campaign by the Central Bank of Kuwait and the Kuwait Banking Association has undoubtedly had a great impact on educating our community about various financial and banking transactions, and has played a vital role in explaining the foundational cybersecurity concepts that customers may not traditionally be aware of."

 

Gulf Bank stressed that fraud schemes are often diverse, and customers may be targeted via several methods such as: text messages, emails, or even phone calls. Gulf Bank reiterated that the Bank will never request customers’ personal information via emails, text messages or phone calls, and that customers should avoid responding to any of these messages, as they are fraud attempts aimed at obtaining banking information in order to rob customers of their personal finances or data. Customers should also be careful when dealing with electronic links, as the act of simply clicking on a link may expose the customers’ confidential banking data to theft.

 

Gulf Bank urges customers to be mindful of the following tips when conducting their banking transactions in order to protect their bank accounts:

• Never store any confidential information such as debit card numbers, credit card numbers, or PIN numbers on your mobile phone.
• Never write down your password on your card and do not share your password with anyone (this also applies to the one-time password “OTP”).
• Log out of the Gulf Bank application or website as soon as you have completed your banking transactions.