Himanshu Tiwari: At Gulf Bank, we firmly believe that technology and knowledge are key drivers in enhancing our operations and elevating the customer experience.

Gulf Bank's Digital Transformation Program has been honored with two distinguished awards: "Best Digital Platform Implementation" and "Best Program Vision" at the 2024 IBSi Global FinTech Innovation Awards. The awards ceremony, held in Mumbai, India, gathered representatives from leading banks and companies around the world to celebrate innovation in financial services.

The IBSi Global FinTech Innovation Awards are internationally recognized for acknowledging financial institutions, technology providers, and developers who deliver groundbreaking solutions that enhance banking operations and financial services.

Mr. Himanshu Tiwari, Gulf Bank’s Head of Business Process Improvement, Information Systems Security, and Quality Assurance, expressed his pride in the achievement, stating, “At Gulf Bank, we firmly believe that technology and knowledge are key drivers in enhancing our operations and elevating the customer experience.”

Mr. Tiwari highlighted the success of Gulf Bank’s Digital Transformation Program in providing an exceptional digital experience for both individual and corporate clients. By utilizing advanced tools and technologies, the program has enhanced customer engagement while optimizing operational efficiency.

The awards are granted by the International Banking Systems Institute (IBSi), a globally renowned organization specializing in research and analysis of innovation in financial technology (FinTech) and banking services.

Winners are selected based on rigorous criteria focusing on innovation, creativity, and the impact of digital transformation on institutions and their clients. Evaluation metrics include the achievement of business objectives, successful implementation, scalability, compliance, enhanced customer solutions, cost reduction, service acceleration, improved user experiences, sustainability, and positive social impact.

Gulf Bank’s strategic technology partner, Profinch, played a critical role in implementing the bank’s Digital Transformation Program. Using the Oracle Banking Digital Experience (OBDX) platform, the program introduced services such as online customer onboarding, streamlined application processing, and enhanced digital payment capabilities for both retail and corporate clients.